Latest Report

AI Comes of Age:

Putting Customers and Employees at the Heart of Data-Driven Journeys
A global survey of 750 customer service, marketing and sales executives identifies how leading organisations use artificial intelligence (AI) to build empathy, loyalty and trust across the customer (CX) and employee experience (EX).
Report highlights include:
  • How leading organisations use Artificial Intelligence
  • The leading drivers for implementing AI
  • Tools and technologies to transform CX in this new future

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