Genesys Cloud Pricing

Connect all of your communications with simple, scalable pricing.

Genesys CX 1

Voice only

^R 1065 _/month

Solve customer problems faster.

* Ts & Cs Apply

Features:

Easily configure the best voice experience with inbound, outbound or blended voice capabilities, including comprehensive routing options, reporting and more!
Let customers self-serve with callback options and an easy-to-update, secure IVR for a more personalized experience on-demand.
Intuitive employee workspace with context to personalize and expedite resolution.
Powerful orchestration builder. Configure voice call flows with a single drag-and-drop tool.
Record each interaction with high quality to ensure regulatory compliance.
Access an open-API composable architecture for easy extensibility and integration to any system, including CRM, UC and more.
Say goodbye to unexpected charges with a comprehensive fair-use policy for IVR minutes, data storage, API requests and more.
Weekly innovation releases so you have the latest and greatest at your fingertips.

Genesys CX 2

Digital & Voice

^R 1633 _/month

For complete voice and digital interactions.

* Ts & Cs Apply

Features:

Includes Genesys CX 1
Configure connected journeys across interactions on any channel, so customers are never stranded.
Use the same tool to manage, monitor and design voice and digital engagements with robust interaction analytics and KPI reports for a full view of the customer experience.
Extra fair-use policy for IVR minutes, data storage, API requests and more

Genesys CX 3

Digital, WEM & Voice

^R 2201 _/month

Connect the employee journey with the customer journey to deliver exceptional experience.

* Ts & Cs Apply

Features:

Include Genesys CX1 and 2+
Employee activity dashboard with scorecards, leaderboards and KPI trackers
Produce accurate forecasts consistent with employee needs in a matter of minutes for today’s work-from-anywhere employees using AI-powered scheduling and forecasting.
Identify trends and sentiments for any interaction, track and tag important topics, and find common themes with AI-powered speech and text analytics.
Enable shift trades on the go with an intuitive mobile application.
Gamification to align business KPIs and employee performance with fun and engaging activities
Manage and improve performance with built-in coaching and learning modules for quick employee upskilling and onboarding.
Improve customer satisfaction and understanding with voice of the customer capabilities.
Maximum fair-use policy for IVR minutes, data storage, API requests, voice transcription and more

*Pricing subject to change. Please contact us for confirmed latest pricing.

Discover more
Safricloud services