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Predictive Engagement

Know what your customers want before they do. What if your site could predict when a potential customer needs a little extra assistance to close a sale?

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Increase your conversion 4x and reduce your acquisition cost by 60%

1. Capture

Get visibility on customers’ and prospects’ journeys.

2. Analyze

Analyze their activity and decide when to interact.

3. Engage

Offer various interaction and communication channel.

4. Convert

Be prepared for omnichannel engagement and respect their channel of choice.

Powered by Genesys AI

Genesys Predictive Engagement delivers Smarter engagements, better outcomes

Improvements in:

  • Conversion rates
  • Number of qualified sales leads
  • Cross-sell & upsell opportunities
  • Lead-routing effectiveness

3-4X more conversions
25% increase in sales utilization

Reduction in:

  • Cost per lead
  • Cost of sales
  • Shopping cart abandonment
  • Length of lead conversion/sales cycle

30% reduction in abandons

Use Cases

Increase online conversions/lead generation

  • Use machine learning to predict the likelihood of prospect abandoning cart/form and engage to influence their decision
  • Segment visitors showing interest in high value products/services and engage to accelerate sale cycle
  • Segment visitors coming from marketing campaigns and engage to increase their digital experience and conversion rate

Increase agent productivity & customer experience

  • Make your agents smarter by providing the customer context to them so they can service the customer more effectively

Increase self-service

  • Engaging with customers spending to much time in help centre FAQ and shape their journey with content offers and bots

Redirect customers from inefficient channels to chat/bot

  • Use machine learning to predict the likelihood of customers opening a troubleshooting ticketing or calling and offer a chat/bot as an effective alternative
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