Genesys Cloud

The contact centre platform for your customers and your team.

Every year, Genesys® orchestrates billions of remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service®, our vision for empathetic customer experiences at scale.

With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty.

Genesys Cloud For:

Genesys for CX teams

A seamless omnichannel experience

Every customer interaction, on every platform, organised on one screen.

Genesys For IT Teams

Cut Your deployment time by up to 50%

Don’t wait months – Safricloud can deploy your cloud communications in days.

Genesys for Digital Teams

Simple business integration

Integrate cloud communications with the tools you are already using.

Genesys for Data Teams

Creating real value through data

Real-time reporting to support and optimise your service response.

The Genesys Cloud omnichannel conact centre solution includes:

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