Every year, Genesys® orchestrates billions of remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service®, our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty.
Genesys Cloud For:
Genesys for CX teams
A seamless omnichannel experience
Genesys For IT Teams
Cut Your deployment time by up to 50%
Don’t wait months – Safricloud can deploy your cloud communications in days.
Genesys for Digital Teams
Simple business integration
Integrate cloud communications with the tools you are already using.
Genesys for Data Teams
Creating real value through data
Real-time reporting to support and optimise your service response.
The Genesys Cloud omnichannel conact centre solution includes:
- Contact centre software
- Omnichannel solution
- IVR
- Integration and apps
- Digital sales
- Chatbots
- Voicebots
- Service automoation
- Workforce engagement and management
