Very soon AI will dominate contact centres

Jody Roberts speaks on how AI will dominate your contact centres in a couple of years. The goal of the session is to show you the “Art of the Possible”


Jody Roberts – Senior Solutions Consultant, Genesys BENELUX and South East Africa


  • Learn how to take advantage of intelligent voicebots and chatbots to provide better customer service and improve customer experience while reducing costs.
  • Understand the components of AI-powered self-service.
  • Learn how to orchestrate a blended AI experience that provides a great CX.
  • Get it right, learning from past industry mistakes

Written by

James Fosker
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